Privacy Policy

At The Legendary Butcher, accessible from www.thelegendarybutcher.co.za, we are committed to respecting and protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Protection of Personal Information Act (POPIA) and other applicable privacy laws. By using our website and services, you accept the practices described in this policy.

1. Information Collection and Use

We collect personal data to enhance your experience and deliver our services effectively. The types of data we collect include:

1.1 Personal Data

We may request the following details:

Identity Information: Full name, ID number, or company registration number (if applicable).

Contact Information: Email address, phone number, and delivery address.

Payment Information: Credit or debit card details and transaction history.

1.2 Account Information

When you create an account, we store your login credentials securely. Additional preferences or profile details, such as favourite products and order history, may also be collected.

1.3 Log Data

Whenever you access our website, we automatically collect technical data, including:

Internet Protocol (IP) address.

Browser type and version.

Device type and operating system.

Pages visited, time spent on them, and referral sources.

1.4 Cookies and Tracking Technologies

Cookies are small files stored on your device that help improve your experience by:

Remembering login sessions.

Personalizing content based on your browsing behaviour.

Gathering analytics for site optimization.

You can configure your browser to reject cookies; however, some website functionalities may be limited.

2. How We Use Your Information

We use your personal data strictly for legitimate purposes, which include:

Order Fulfilment: Ensuring accurate delivery and payment processing.

Customer Support: Responding to inquiries, resolving issues, and improving support services.

Marketing and Promotions: Sending newsletters, special offers, or updates, provided you have given consent.

Analytics: Monitoring website usage trends to improve functionality and user experience.

Fraud Prevention: Detecting and addressing unauthorized activity to protect both you and our systems.

3. Sharing of Personal Information

We do not sell your personal information to third parties. However, we may share data with trusted entities for:

Payment Gateways: To securely process online transactions.

Logistics Providers: To facilitate order delivery.

Service Providers: Companies assisting us with website hosting, analytics, or email communications.

All third parties are bound by confidentiality agreements and are required to handle your data securely and only for the purposes specified.

4. Your Rights

As a user, you have the following rights under POPIA and other applicable privacy laws:

Right to Access: Request a copy of your personal data that we store.

Right to Correction: Update or rectify inaccurate or incomplete information.

Right to Erasure: Request deletion of your personal data under certain conditions (e.g., if it is no longer necessary).

Right to Object: Prevent your data from being processed for marketing or other purposes.

Right to Restrict Processing: Temporarily halt the use of your data in specific circumstances.

Right to Data Portability: Receive your data in a structured format to transfer to another service provider.

To exercise these rights, contact us at privacy@legendarybutcher.co.za. Requests will be addressed within 30 business days.

5. Children's Privacy

We are committed to protecting children’s privacy and do not knowingly collect personal data from anyone under 16 years of age. Parents or guardians who believe their child has provided us with personal information can contact us to request deletion.

6. Data Security

We employ industry-standard measures to safeguard your data, including:

Encryption: Protecting sensitive information during transmission.

Access Controls: Restricting access to personal data to authorized personnel only.

Monitoring: Continuous evaluation of our systems to identify and address vulnerabilities.

Data Breach Protocols: In the unlikely event of a breach, we will notify affected individuals and regulatory authorities promptly.

While we strive for maximum security, no method of transmission or storage is 100% secure. Use our services with this in mind.

7. Links to Other Websites

Our website may include links to third-party websites. While we choose these partners carefully, their privacy practices are beyond our control. We encourage you to review their policies before engaging with their services.

8. Retention of Personal Information

We retain personal information only as long as necessary for the purposes outlined, including:

Fulfilling legal obligations (e.g., tax record-keeping).

Maintaining order history for warranty or service-related queries.

Complying with regulatory requirements.

Once the retention period expires, your data will be securely deleted or anonymized.

9. International Data Transfers

While we strive to store all personal data within South Africa, some data may be processed in other jurisdictions. In such cases, we ensure data protection measures are consistent with POPIA and international standards, including:

Binding corporate agreements.

Contracts with clauses ensuring equivalent safeguards.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our operations or legal obligations. Updates will be posted on this page with an effective date. We recommend revisiting this page periodically to stay informed.

11. Contact Us

If you have any questions, concerns, or wish to exercise your data protection rights, please reach out to us via:

Email: privacy@legendarybutcher.co.za

Phone: +27 64 750 5963

Physical Address: The Legendary Butcher, Fin Forum Building c/o Dr Van Der Merwe and Sefako Mekgatho Drive, Montana Park, South Africa, 0186